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FAQ’S

WOLGAN VALLEY-NSW
Do you have holidays for all budgets?

Do we ever!

One of the first things we ask when our customers come to us is what their budget is. This is an important step and gives us an idea of what types of destinations, accommodations and experiences can fit into that budget.

So in a nutshell, absolutely, yes!
Whether your budget is humble or on the luxury scale; we can accommodate them both.

The Wonderlust team knows how to get more bang for your buck, so if anything, you’ll save when you book through us!

How will I know what to pack for a mystery escape?

This is a question we get a lot!

When we organise a mystery itinerary for you, you’ll know where you’re going a week before you’re due to depart.

So if worrying about what you’re going to pack has you flustered, don’t worry, because you’ll have plenty of time to prepare for your escape.

The one week’s notice is also there in case you’d like to add anything to your itinerary or make any changes!

See? Not so scary after all 🙂

How are your escapes custom-designed for each individual?

Our super fun Wonderlust questionnaire!

This is where we’ll learn everything we need about you to know to plan an incredible mystery escape.

We’ll find out everything from your interests, budget, hobbies, holiday style, favourite foods, favourite destinations; the list goes on.

Here are 3 examples of the type of questions we ask:

1. If you could choose between an escape to the city, a beach or the countryside; which would you choose and why?
2. Is there an activity you’ve always wanted to try? (for example, horse riding, oyster shucking, quad biking, swimming with dolphins etc.)
3. Do you have a favourite cuisine? (for example, Italian, Japanese, Greek)

Can I just choose my escape without the surprise element?

Yes, of course, you can!

We understand that a surprise escape may not be for everybody, especially those who enjoy being in the know.

If you have a particular holiday experience, destination or accommodation in mind, let us know, and we’ll make it happen for you.

There’s also the option to have “elements of surprise.” This means that although you’ll be “in the know” 95% of the time, we’ll organise a mini surprise for you, so you still get to enjoy the mystery experience.

How have you chosen your accommodation partners?

We’re super selective when it comes to pairing with accommodation partners.

It’s important they provide an amazing experience for our customers, so we have a number of ways to determine this.

These include:
-Sourcing from our original Metro Travel database (That’s 15 years of travel industry experience and partnerships right there!)
-Personal recommendations. With most of our accommodation partners, we’ve had the pleasure of visiting ourselves and if we haven’t, we know someone that has.
-Research! We take the time to get in touch with all of our accommodation partners via email and phone call. We find out all there is to know to make sure our customers receive an incredible experience with them.

Can I book a mystery escape if I'm travelling on my own?

Yes, you most certainly can!

There’s no need for you to bring someone with you on one of our mystery escapes if you’re a solo traveller.

This doesn’t change the itinerary one bit because we cater to your interests, likes and dislikes, so it doesn’t change on our end.

We think solo travel is good for the soul, so if you want a mystery escape just for you, get in touch and we’ll make it happen.

Can you do group surprises and if so, what’s the largest group?

You bet we can!

We’ve organised holidays for large groups several times, especially when it’s a milestone or celebration of some sort.

If you’ve chosen a mystery escape, we’ll find and organise a stay that can cater to all of your guests, whether it’s 5, 10 or 12!

If you’ve got a place in mind to stay, we’ll find out if they can cater to your group size also.

Basically, we’ll do all of the research, so you don’t have to!
So, if you’ve got a special occasion coming up that includes all of your favourite people, let us know, and we’ll create something incredible for all of you.

Do you organise the whole holiday or just the accommodation?

We can organise as little or as much as you’d like for your upcoming escape.

If you’ve chosen an all-inclusive mystery escape, we’ll organise everything from your flights, accommodation, transfers and activities.

You don’t need to have your escape all-inclusive though; we can organise accommodation on its own too.

For those who want an element of surprise, like say a mystery dinner booking but want to be “in the know” with everything else, we can organise that for you too.

Let us know which you prefer, and we’ll make it happen.

If I’m in another state can I still book a Wonderlust Escape?
Wonderlust Escapes is nation-wide; if you live in Australia, it doesn’t matter which state you’re in; we can create a mystery or planned escape for you.

Our incredible team have travelled all around Australia, and although we’re Sydney-based, we can organise itineraries both locally and interstate.

Once restrictions lift on international travel, we’ll also be creating escapes for overseas holidays.

So the answer is yes, you can still book a Wonderlust Escape if you don’t live in Sydney!

Are you Australian-owned?
You bet your flight ticket we are!

Wonderlust Escapes is a boutique travel agency that designs all-inclusive mystery escapes within Australia and soon (after restrictions lift); New Zealand.

We also create itineraries that have an element of surprise; where you’ll know where you’re going and what you’re doing, but there will be a surprise experience for you thrown in there!

One of our brand values is to support local where possible because that’s what we are! A local, family-owned business with wonderful, local employees.

What’s included in a Wonderlust Escapes mystery package?

Our mystery escapes are all-inclusive.

This means everything before departure is taken care of, from your flights, transfers, accommodation, dining experiences and activities.

Part of the Wonderlust Escapes experience is to allow you to rest, unwind and let someone else take care of you.

Most of our customers are either super busy or want to feel excited about all of the surprises that they have in store for them during their holiday.

We’ve also had a few who usually like to control everything, but after experiencing one of our escapes, they’ve learnt to trust the process because it turns out it was just what they needed!

How long does a mystery escape go for?
One of the first things we ask you, apart from your budget, are the dates you’d like to travel.

You’ll determine how long your escape goes for because it will depend on your availability!

Most of our customers start with a weekend when booking a mystery escape, which is usually between 2-3 days.

In a nutshell, your holiday can go as short or as long as you’d like; it’s entirely up to you. We can book an entire month if that’s what you’re after!

How much of the mystery travel process can I be involved in?
If you’ve chosen to receive a mystery travel experience, it’s better to trust the process and allow us to create something incredible for you.

You’ll find out all you need to know upon one week of your departure date, so if there are any changes you’d like to make, you’ll have the option to do so.

If you’ve chosen to know where you’re going, you can be a part of the travel booking process as little or as much as you’d like!

How do you know that I'm going to like where and what you plan for my mystery escape?
The simple answer: we get to know you with a personality questionnaire that we created in-house.

This gives us all of the info that we need to build your dream escape; from your favourite destinations, holiday style, bucket list, budget, personality and hobbies.

We ask questions like:
What are the top three destinations you’re dying to visit?
How much would you like to spend on your surprise escape?
Exclude destinations that you’ve been to or did not enjoy.
Describe your perfect holiday.
Name some of your favourite hobbies or activities that you’d love to try.

You see? No matter what holiday you’re after, we at Wonderlust Escapes can create it.

How long before my departure date do I know where I'm going for my mystery escape?
When we create a mystery escape for you, you’ll find out where you’re going one week before departure.

After all, we’re not going to send you to a destination unprepared, that’s just mean!

Not that we think you’ll need to change anything, but this allows you to prepare for your destination and look over what we’ve created for you before you’re on your way.

NIRAMAYA-PORT DOUGLAS-QLD

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